Axises BPO Corporation

E-mail Support Services

AXISES is devoted to manage your e-mail traffic. Our BPO representative is capable of create high quality, quick, accurate & precise replies to your client's e-mail. We are able to rapidly and professionally analyze, and answer to any of your customer queries. We conduct training programs on vocabulary enrichment, business writing and soft skills to exceed the performance of every BPO Executive beyond the expectation of the client. Email Support Process includes Transaction Processing, Order Fulfillment, Query Solution, Response to Inquiry or feedback etc.

Email support can be provided for following areas :

Order Fulfillment

Query Resolution

Response to Inquiry or Feedback

Subscription services

Pre-sales Post-sales & Order fulfillment

	Product inquiries
	Order taking
	Documentation & payment queries
	Post-sales product support

Effective up-selling and cross-selling to existing customers during message

Technical Support/ Help desk

	Troubleshooting for products and services
	Complaint registrations
	Guiding customers in collecting information

Inquiry Service

	Product / Service information requests
	Dealer locator service
	ATM / POS locator service, etc

Billing Information

	Queries about account balance
	Payment information
	Changes in personal information etc

Segregate all the emails & forwaOur Email Support teams works with pre-decided methodology in different ways:rd to related email address to the concern ed person in order to improve response time & enhance quality of the response.

Our BPO Executives are trained to capture Email Query handling. They are given extensive training on services & products of your organization.

BPO people are given knowledge of current & other maturing email software.

We scan sheets of emails to monitor and grade e-mail responses on parameters such as header, footer, grammar, correct response, etc.